Sunday, 6 January 2008

Your Account is deleted

Amongst other things, I'm the webmaster for the Australian Carnivorous Plant Society.

I just received this email from seekdotnet, the company we have been using to host our website for the last few years:

Dear Mr/Mrs    [NewLine] Your Account is deleted due to non-activating more than 1 month. [NewLine] Thank You.

(Yes, that is an exact copy of the text, including the questionable grammar and the [NewLine] string).

And they aren't kidding - browsing to the website www.acps.org.au results in a 404 File not found error. Eeeek!

No warnings, no nothing. Just deleted like that after being in continuous good financial standing. If you want to keep your customers, you don't just delete all their info if there's suddenly a problem with payments. You might at least attempt to let them know there's a problem so they can fix it before it goes too far.

I've contacted the company, and I'm hoping commonsense will prevail. We'll see.

1 comment:

Anonymous said...

Found the same thing with my account - was out of town yesterday and did not check email until today and saw the same thing occurred to me. I tried contacting the customer support through the "Contact Us" page and got a "Runtime error" with their web.config file when submitting from their own site! Been with them for over 3 years and this happens... Not to mention I had important data my users were expecting from this weekend and Monday that I got tons of emails to respond to with no good answer.