Thursday, 6 March 2008

TyTN II frozen

I'm not sure what happened. It was time to leave work, so I un-cradled my HTC TyTN II phone. I noticed it was part-way through synching but that shouldn't matter.

I walked out to the bus-stop and waited, and waited, and waited. I had a meeting in the City and when the bus arrived eventually I realised I'd be late, so I went to try and ring ahead.

The phone was stuck.

I did a soft-reset, and after it restarted it got as far as saying it couldn't do a network connection (not sure why it was trying to do that), and then it would refuse to do anything else.

Further soft-resets didn't help either. Narelle tried to ring me, but I couldn't even answer her call, as none of the buttons had any effect, and the only way I could stop it ringing was to soft-reset it again.

I finally got home, and was able to look up the manual online. For future reference, to do a hard-reset:

  1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the
    same time, use the stylus to press the RESET button at the bottom of
    your device.
  2. Release the stylus, but continue pressing the two SOFT KEYs until you
    see a special message on the screen.
  3. Release the two SOFT KEYs, and then press the button on your

That seems to have done the trick, though it does mean I'll have to re-install everything else again.


Genevieve said...

Have had a Tytn11 for 2+ years - no problems. Last night it 'froze' on one Contact. Will not respond to the OK -top right hand corner- so cannot close that contact. Hence cannot view any other contacts!! However, all other parts function ok.
Can David please expand on the SOFT Keys? And whether a Hard Reset is necessary? Will this erase all my contacts & messages : stored data? Grateful for your help.

David Gardiner said...

Hi Genevieve,

unfortunately I no longer have that phone (had to return it when I left my job at UniSA).

From memory, the soft keys are two of the buttons on the front of the phone. If you've still got your manual, check that as it will indicate which ones they are.

I'm pretty sure that doing a hard-reset will cause any information like contacts to be lost. This wasn't an issue for me as I synced my phone with our work email system so wouldn't lose anything.

Try a soft-reset first, as that shouldn't cause your information to be lost - it just reboots the phone.